Refund policy

Thank you for shopping at  AZTIREWAREHOUSE.COM

If you are not entirely satisfied with your purchase, we’re here to help.

We accept returns for both defective and non-defective products, provided the following conditions are met. Returns are accepted up to a maximum of 14 days from the delivery of the original sale to the client and must be delivered back to AZTIREWAREHOUSE.COM within 30 days to be processed for credit or refund, less the applicable round-trip shipping cost.

To be eligible for a return, please make sure that:

• The product was delivered in the last 14 days

• The product isn’t used or damaged

• You have the receipt or proof of purchase

• You obtained a Return Merchandise Number (RMN) and return address from us

Products that do not meet these criteria will not be considered for return.

To obtain a Return Merchandise Number (RMN) and return address. Please, contact us:

• By email: return@aztirewarehouse.com

• By live chat(available on the right hand corner of the screen)

 

Refund amount

• If you cancel your order within 24 hours and it hasn't shipped yet, there will be a 5% cancellation fee applied to the total bill.

• For the orders have already been shipped out: Total bill Credit less all freight charges incurred (including items eligible for Free Shipping) and a 10% restocking fee on total bill and return shipping label (if you decide to use our return shipping label service)

 

Return address

Please send the product, the receipt or proof of purchase and the RMA number to provide return address

• You can ship it back to us by your deserved carrier but remember delivered address must be the provided return address and RMA must attached with the product

• We offer return shipping label service. The service provides a return label to attach with the tire and drop-off to the selected carrier. Total refund will be deducted by return label cost

 

Shipping charges

Shipping charges incurred in connection with the return of a product are non-refundable.

You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from  AZTIREWAREHOUSE.COM

 

Damaged items

If you received a damaged product, please notify us immediately for assistance.

 

Sale items

Unfortunately, sale items cannot be refunded. Only regular price items can be refunded.

 

Exchange

Unfortunately, we don’t offer exchanges. Please place the new order and return your unwanted order

 

Return processing time and payment channel

• A refund will be issued within 12 hours after we received and investigate the product

• A refund will be paid via the same payment channel that you use for purchasing the product

• Please allow 7 to 14 for the fund to appear in your account.

 

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

• By email: return@aztirewarehouse.com

• Live chat is available on the right hand corner of the screen.